Shipping Policy
Processing Times
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be fulfilled on the next business day.
Shipping Times
We partner with trusted suppliers to bring you the best pet products. Shipping times vary depending on your location:
- United States: 5–10 business days
- United Kingdom & EU: 7–12 business days
- Canada & Australia: 7–15 business days
- Rest of World: 10–20 business days
Please note: Delivery times are estimates and may vary due to factors outside our control (e.g., customs delays, carrier issues).
Shipping Costs
We offer Free Standard Shipping on all orders. 🎉
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can check your order status anytime via our Order Tracking page.
Delays & Issues
While most orders arrive on time, unforeseen delays can occur. If your order hasn’t arrived within the expected timeframe, please contact us — we’ll be happy to help.
Wrong Address Disclaimer
It’s the buyer’s responsibility to ensure the correct shipping address is provided. Orders shipped to the wrong address due to an input error cannot be refunded.